Refund and Returns Policy

Effective Date: June 2, 2025

At CarPariz, we prioritize customer satisfaction and aim to provide a transparent and fair refund and returns process. This policy outlines the terms and conditions under which refunds or returns may be requested and processed on our website https://carpariz.net.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • You were charged multiple times for the same order or transaction.

  • The product or service you received was defective, incomplete, or significantly different from the description.

  • The order was canceled before processing or delivery, and no service was rendered.

  • A technical error (e.g., failed payment gateway transaction) resulted in an incorrect charge.

❗ Refunds are not guaranteed in cases of customer error, change of mind, or misuse unless otherwise stated.

2. Non-Refundable Items or Services

The following items and services are not eligible for refunds:

  • Downloadable or digital products once accessed or delivered

  • Services already rendered or completed

  • Products returned without original packaging or after excessive usage

  • Custom-made or personalized items

  • Items on final sale or clearance (if marked non-refundable)

3. Return Conditions

If a return is applicable (e.g., physical products):

  • Items must be returned within 7 days of receipt.

  • The product must be unused, in its original packaging, and in resellable condition.

  • The customer is responsible for return shipping costs unless the item was defective or incorrect.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refund Process

If your refund request is approved:

  • Refunds will be issued via the original payment method.

  • Processing may take 5–10 business days, depending on your bank or payment provider.

  • You will receive a confirmation email once the refund is processed.

5. How to Request a Refund or Return

To initiate a refund or return, please contact our customer service with the following:

  • Full name

  • Order number

  • Date of purchase

  • Reason for refund/return request

  • Any relevant photos (if applicable for damaged or incorrect items)

Send your request to: contact@carpariz.com
Subject: Refund/Return Request – [Your Order Number]

6. Order Cancellations

  • Orders can be canceled within 12 hours of placement, provided they have not yet been processed or shipped.

  • Cancellations after processing are not guaranteed unless the order qualifies for a return/refund.

7. Dispute Resolution

If you are unsatisfied with the outcome of your request, we encourage you to reach out for further support. We are committed to resolving issues in a fair and timely manner.

8. Policy Updates

We may update this Refund and Returns Policy as needed. All changes will be posted on this page with the revised effective date.

9. Contact Information

For all questions or concerns related to this policy, please contact:

🏢 Address: 72 School Street, Greenwich, United States
📞 Phone: 203-769-1285
✉️ Email: contact@carpariz.com
🌐 Website: https://carpariz.net