Refund and Returns Policy

Effective Date: June 2, 2025

At CarPariz, accessible at https://carpariz.net, customer satisfaction is our top priority. This Refund and Returns Policy explains the conditions under which refunds or returns may be requested and processed. We aim to ensure a transparent, fair, and straightforward experience for every customer.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

  • You were charged multiple times for the same order or transaction.
  • The product or service received was defective, incomplete, or significantly different from its description.
  • The order was canceled before processing or shipping and no service was rendered.
  • A technical error (such as a failed payment gateway transaction) resulted in an incorrect charge.

Refunds are not guaranteed for customer error, change of mind, or misuse unless specifically stated in this policy.

2. Non-Refundable Items or Services

The following items and services are not eligible for refunds:

  • Downloadable or digital products once accessed or delivered.
  • Services that have already been rendered or completed.
  • Products returned without original packaging or showing excessive wear and tear.
  • Custom-made or personalized items.
  • Final sale or clearance items marked as non-refundable.

3. Return Conditions

If a return is applicable (for physical products):

  • Items must be returned within 7 days of receipt.
  • The product must be unused, in its original packaging, and in resellable condition.
  • Customers are responsible for return shipping costs unless the item was defective or incorrect.

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.

4. Refund Process

If your refund request is approved:

  • Refunds will be issued via the original payment method used at checkout.
  • Processing may take 5–10 business days, depending on your bank or payment provider.
  • You will receive a confirmation email once the refund has been processed.

5. How to Request a Refund or Return

To initiate a refund or return, please contact our customer service team with the following details:

  • Your full name
  • Order number
  • Date of purchase
  • Reason for the refund/return request
  • Any relevant photos (for damaged or incorrect items)

Email your request to: contact@carpariz.com
Subject: Refund/Return Request – [Your Order Number]

6. Order Cancellations

Orders can be canceled within 12 hours of placement, provided they have not yet been processed or shipped. Once an order has been processed, cancellations are not guaranteed unless the order meets the eligibility criteria for a return or refund as outlined above.

7. Dispute Resolution

If you are unsatisfied with the outcome of your refund or return request, please reach out to us directly. We are committed to resolving any concerns in a fair and timely manner. If necessary, further resolution options may be pursued according to applicable consumer protection laws.

8. Policy Updates

We may update this Refund and Returns Policy from time to time. All changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically.

9. Contact Information

If you have any questions or concerns about this Refund and Returns Policy, please contact us:

We appreciate your trust and thank you for shopping with CarPariz.